Enhancing Productivity And Customer Experience For
Tierone Credit With Ocean Clicks' End-to-end
Credit Repair Support
Client
TierOne Credit, a Google 5-Star leader in lawyer-conducted credit repair services with a team of experienced consumer right attorneys and mortgage banking experts. Their mission is to empower every client to achieve the best possible credit score, improving their quality of life and peace of mind.
Challenge
TierOne Credit was looking for a comprehensive solution that could handle the intricate details of credit repair, including credit reporting disputes, possible lawsuits, identity theft, and debt collection harassment.
Goals Included
Enhancing basic credit coaching
Boosting new client sign-ups and customer retention
Handling the entire dispute process efficiently
Sending regular dispute letters to each credit bureau
Efficiently reviewing credit reports and identifying negative items and violations as per FCRA & FDCPA laws
Improving the analysis and consultation process for new prospects
Maintaining track and progress records for each client and providing regular updates
They sought an experienced team capable of handling these everyday but highly detail-oriented tasks, allowing them to focus more on their core expertise and attracting new clients.
Our Solution
Leveraging a decade's worth of experience in the credit repair industry, Ocean Clicks provided TierOne Credit with a Full Cycle End-to-End Support system, managing everything from new customer acquisition to regular updates. We created a foolproof and highly efficient workflow as follows
Phone, Email & Chat Support
We established open, round-the-clock communication channels to handle all incoming inquiries, increasing new client acquisition by ensuring that no prospect goes unanswered.
Free Credit Consultation and Report Analysis
Our skilled representatives provided free credit consultations and in-depth credit report analysis, identifying negative items and violations such as late payments, charge-offs, and FCRA & FDCPA violations.
Sign-ups & Billing
We handled customer onboarding, including sending agreements and managing billing, thereby reducing the administrative load on TierOne's team.
Disputing
Following industry standards, we prepared and sent letters to each credit bureau for every identified negative item, following up with second, third, and even fourth rounds of letters at regular intervals.
Progress Updates
We kept every client informed about their case progress and next steps through regular monthly or 45-day updates, which included credit coaching advice.
Moreover, our comprehensive support extends to all back-end tasks, allowing credit repair firms, attorneys, and law firms to focus on business growth and their legal engagements without worrying about the nitty-gritty of the credit repair process.
Result
Our comprehensive, end-to-end support has resulted in significant gains for TierOneCredit.
35% Increase in client acquisition - With the help of round-the-clock communication, nurturing potential leads, boosting the sign-up rates.
20 Hours a week - By handling the free initial credit consultations and credit analysis, we were able to save approximately 20 hours a week for the TierOne’s Internal team
45% more resolved cases - Our systematic disputing process resulted in an increase in resolved cases
15% improved Client Retention rate - By tracking and keeping customers informed of their case progress, we enchaned the customer experience and TRUST in TierOne Credit.
Conclusion
Our collaboration with TierOne Credit underscores the value of Ocean Clicks' comprehensive and proficient support for credit repair firms, attorneys, and law firms. With our well-rounded services, we empowers our clients to focus on strategic business expansion and legal proceedings, while we proficiently manage their backend processes.
With Ocean Clicks, your credit repair firm or law firm can expect a holistic solution that enhances productivity, boosts customer acquisition and retention, and ultimately contributes to your bottom line. Our primary goal is to ensure our clients can provide their customers with the best possible service, and we're prepared to work tirelessly to make that goal a reality.